Returns and refunds

Return eligibility depends on the product, order state, seller policy and the reason selected in the customer flow.

Request help

1. Open the completed order.
2. Select the affected item and the most accurate issue reason.
3. Add clear evidence when the flow requests it.
4. Submit the request and follow its status in the app.

Approved online-payment refunds are processed through Razorpay. Bank processing time can continue after Zaipcart marks the refund as initiated. Never share card credentials or OTPs with a seller, rider or support agent.